"To live my dream of owning a beautiful, quality crafted, exotic automobile was simply amazing as I drove my supercharged Jaguar XKR from the Dealership to its new home. As with other cars I realized, too, the importance the Dealership would play in keeping my dream car maintained to the strict specifications to which the automobile was constructed.
What I hadn’t realized was how important the Dealership would become in accommodating my hectic schedule. Everything from doing the best to get me in at the last minute to balance a tire or ordering and using a specific motor oil I wanted used in my Jaguar. It seemed nothing was too difficult or inconvenient for them. Century Jaguar has always gone far beyond the call. Though my Jag has only needed maintenance, the Dealership keeps in regular contact with me. Jimmy, Claudia, Randy, Lori, Don and Miguel have demonstrated by their actions that they are about far more than just selling and maintaining one of the top automobile Marques in the world, they are about developing and maintaining a honest team relationship with their owners. Thanks to these people my dream is alive and well.
"I live in Nashville and after seeing other reviews on the BMW dealership here, I decided to go elsewhere. I was visiting family for Christmas and decided to swing by Century BMW with my mother yesterday. I was greeted by a very friendly and funny salesperson. He answered all our questions and bent over backwards to help me.
I found the car I wanted and talked payments. Being 22 years old, I figured no one would take me seriously; however, he talked numbers with me. He also gave me "food for thought" - giving me some advice that was very beneficial to me. I qualified for the lowest interest rate, as I have immaculate credit. He said he was surprised b/c of my age. In the end, I couldn't drive it home that night - although he tried EVERYTHING to get me in the car that day. I needed to submit some additional paperwork - however he stated he could deliver my vehicle to me in Nashville tomorrow! They also offered to drive my other vehicle back to my mother where we can give it to my sister as a "starter" car.
My experience with Century BMW was AMAZING. I have wanted a BMW from the time I was a child. This year has been a blessing in my life. - I graduated college, graduate school, got a great job, new house... and b/c of Century BMW... and BMW to boot. I would recommend everyone going there for their buying needs.
"I have bought 2 BMW's (535 and 740 iL) and 6 Volvos (2 S80's, a S60, a C70 and 2 850's) from this dealer in the last 15 years. Their sales staff is always knowledgeable, courteous, and NOT pushy. Their service department is also top notch. Buy here, you won't be disappointed.
I wanted to send a note of thanks to a couple of your sales team members---Jimmy Bryant and Chuck Mullins. My wife and I were in the market for a new SUV and were looking for something unique which fit our budget and driving needs. After visiting a few different dealerships in Huntsville we stopped at your dealership where we were meet by professional no pressure sales people who won our business that day and our future auto purchases. Your dealership has keep the friendly personal touch to dealing with customers.
We are enjoying our Land Rover and the after sales support which came with it. Thanks to Jimmy and Chuck for being great sales persons!!!!
As you may be aware, Carol and I have purchased automobiles from your dealership. Recently, i had some general service work done on my porsche which prompted me to write you regarding the courteousness and professionalism of your service and sales staff.
I simply cannot say enough about Randy Carter. I could not have expected anybody to be more responsive,helpful and courteous in taking care of my porsche. In summary, i maybe unique in that i like to get my car serviced.
Also, Ray Diaz, the salesperson i dealt with when i purschased the last porsche, is a real asser to your company.He is very capable and pleasent person to work with.
Carol and I will be in the market for another vechile int the next several months and i can assure you that we will be getting in touch of your folks.
I just want to voice how continually and repeatedly impressed I am with your Land Rover maintenance team! From the front office customer contact representative (Don) to the behind the scenes mechanics actually doing the work I have always seen nothing but pure professionalism and the highest quality of work done, but you could lower the prices a bit
:) just a little humor.
Thanks so much for a great staff, and I look forward to the next time in come in for service on my LR3
"I research a new car purchase in DETAIL. It takes months for me to decide, I drive lots of cars and visit a lot of dealerships. I will look in several cities including Birmingham, Nashville, and Atlanta. No one was as patient, friendly, and low pressure as Jaguar Huntsville. They always wanted me to take a car, even offering to let me keep it for a weekend (I didn't), and offering to leave me one at my office. Wow, who does that nowadays?
I wanted some custom LED running lights from Germany, they had not heard of the company but were can-do and ordered them for me and did a great job with installation-at a very fair price. I wanted paint protection film-but they didn't offer that at the dealership, although they knew someone in town who did it (I used Wonderbraa in Nashville because they were a certified installer).
Chuck and Jimmy know their cars, and you can tell they really believe in the Jaguar brand.
I have had only routine service but that has been first rate also. Chuck encouraged me to go to the R Performance Academy (a complimentary driving school for XFR and XKR purchasers) which was a blast.
I have purchased "luxury" cars for 20 years. This is my first with this dealership. So far, it is my best experience yet.
""We were very satisfied with the sales and staff at Century. Fred was especially helpful and extremely knowledgeable about the vehicles. We look forward to working with him in the future and purchasing our next vehicle with him. He was exceptional and professional. The best experience we have had and we have purchased many vehicles. Our only regret is that we didnt come to Century many years ago. Scott and Trudy Solowey Proud owners of a 2008 BMW 300 Series "
Scott and Trudy Solowey
""This 2011 X3 is the sixth new BMW we have purchased from Century Auto since 1997. The people are friendly; the buying experience is fair; and we can always count on the service department to have our best interest first. The work is performed on time with with confidence and completeness. We feel like family when we are there. Wouldn't buy anywhere else. "
"We're proud to announce that Land Rover Huntsville has won the prestigious Land Rover Pinnacle Retailer Excellence Award for 2010/2011 for outstanding sales, service and customer satisfaction. Only 16 of the 168 U.S. Land Rover retailers attain Pinnacle Club status each year. We are proud to have achieved this honor.
Our thanks goes to our customers for their support and loyalty to us and to the Land Rover brand. We will continue to take the ideals of excellence and turn them into a way of doing business-for every customer, every day."
Land Rover Huntsville wins Pinnacle Club Award
"Hi Andrea, I received your message, but my cell phone service is so terrible here, I thought I would email you rather than make you suffer through trying to make out what I am saying via phone. Please update my email to this email address and please include me on the Century Newsletter list. As to my service last week, of course, I was happy with it, which is why I have been coming back all these years and why I recommend Century to everyone I meet who has a Bimmer. As for Rick, I can't praise him enough. He is the best, most conscientious and most honest BMW Service person with whom I have ever dealt. The same goes for John, who works on my car. I trust (and rely on) both of them completely. Century is very fortunate to have them both.. None of these things can I say about other BMW dealerships, service personnel or mechanics whom I have encountered in other cities through they years.. Having worked in dealerships and as a mechanic myself. I don't hand out such accolades lightly. If you have any questions, please don't hesitate to contact me. Have a wonderful weekend! "
I want to thank you very much for everything you have done in getting a solution for the seat heater in my wife's X3. I had a boss once who told us that while customer satisfaction is good and what most service providers attempt to achieve, she wanted us to shoot for customer delight. As I stated in the last written correspondence, service has never been an issue with Century. Again, your staff is way beyond competent, and always friendly, courteous and professional. I have to say that it's very good to see that the level of professionalism, commitment, and courtesy at Century BMW (and I'm sure with the rest of the Century group) starts at the top.
I can truly say that I have never received better care and service from any company, not just automotive dealers, than I have from you and your staff. I know I am repeating myself, but thank you again for your commitment to your customers. You have an excellent product and the way your business is run makes it even better."
"Mr. and Mrs. Jones,
I wanted to let you know something that you guys probably already know.
Y'all have been servicing my BMWs (335I sedan and 335I convertible) for the last (almost) 4 years. I have dealt with BMW dealers in Clearlake TX (Clearlake BMW), Cleveland OH (Spitzer), Jackson MS (Herrin-Gear), and of course, here.
We are always quick to complain and criticize when things don't go exactly as we expect, however we aren't as diligent when it comes time to let you know when things go right, when excellent service is provided.
I had to take the time to let you know that I think Rick Waugh is the best service rep I have ever dealt with. He knows BMWs better than anyone I have ever met. His technical acumen is unmatched. Aside from that, he is extremely personable and professional. He is ALWAYS busy, but somehow makes you feel like your his number one focus. He goes out of his way to explain issues, help save your customers (me, in this case) money, and make what isn't really a pleasant experience as pleasant as possible (going to the car dealer, spending a bunch of money, etc.).
Don't want to keep going on and on, but I wanted to let you guys know that it's people like Rick that will keep people coming back, for service, for a new car, whatever.
Just wanted to let Rick (and you guys especially) know that his courtesy and professionalism is very appreciated! It reflects very positively on your dealership!