George....I have throughly enjoyed working with Century Porsche....but, I especially want you to know how much I appreciate the personal service and the attention to the details when I ordered my new 991.2. The car is exciting, but nothing will match the enjoyment of working with Ray Diaz. He is a true professional and now I can say he is my friend.
Tell Ray "thank you! I will do business with Century again.....
Just a quick note to let you know why I drive four hours (from Auburn) to have Century BMW service my vehicles. Last Thursday, Mike Burns took fantastic care of me and my beautiful machine. He made everything easy and kept in contact with me to let me know of the work progress and suggest needed service. I am a car nut and know how everything on my BMWs work. I am very particular about who touches my machines. Roy took personal care and attention in servicing and repair of my cherished 535i.
Please pass my thanks to Mike, Roy and the guys in Parts. These people along with Ann Marie, are why I go out of my way to use Century BMW!
PS. I drove from CA to buy my Z4 from Century. We are now enjoying life in Auburn.
Wishing you and your family the best Christmas.
The service was unbelievable, I will tell you why! It's July 4th, weekend and I am driving to Chicago alone, from Leesburg, Ga. I left home at 05 a.m., My Range Rover, was performing beautiful, smooth ride, good music, great coffee. I was on I-65 north heading toward Huntsville, Alabama then the nice cool air CHANGED, to blowing WARM air. My heart rate was rising too! I made every attempt with the dials in the truck to get a, "little cool air to blow" NOTHING just warm steady air. I MADE IT TO EXIT 322, To a LOVES, gas station in the back at the 18 wheeler dept. I was crying by now. The 18 wheeler mechanic, looked at my truck and said, "NO" "I will look on my phone for a Range Rover dealer in this area for you". He found you all. I arrived at the service dept. HOT, SCARED, and thinking the worst thoughts. (I NEED TO TURN AROUND AND GO BACK HOME TO GEORGIA, BUT, WILL THE TRUCK MAKE IT BACK TO GA?) I was expecting to be told., # 1 you do not have an appointment. # 2. It's July 4th weekend and we are booked solid. #3. We cannot help you. But instead, the nicest, professional, friendly, Don Baker, greeted me with a smile, eye contact, and he LISTEN, to me. First thing he said was "We will help you! It will take a while but we will pull your truck in. Come into the lounge and sit down, get some refreshments, and I will keep you undated about your truck. The shop recharge the A/C SYSTEM, and I was back on the highway with COLD AIR BLOWING!! GREAT! I made it to Chicago, and had a wonderful trip and I got the new job. The word THANKS, can no way express the gratitude I have for the service I received. I thank you and my family thanks you.From Bernice Barnes,
Subject: Jamall Ceasor and Our New X5
Dear Ms. Jones,
I want to take a moment to express our sincere appreciation for a most
wonderful buying experience and extend our thanks to a member of your sales
staff, whom I consider one of the best salesman I've ever dealt with. My
wife, Miyon, and I had been test driving a number of high end luxury SUVs
during the past several weeks and , although we were not looking
to buy, was fortunate enough to enter your BMW showroom and was greeted
warmly by Jamall Ceasor. He "immediately" established a friendly
relationship with us and, unlike some other salesman we had encountered,
made us feel at ease and that our wants/needs were his #1 priority.
It didn't take long at all to recognize that Jamall is a unique salesman
that possesses the attributes most customers seek in this situation, but
seldom find. His creativity puts him well ahead of the pack--a true
rainmaker that brings a unique vision to his work and made him stand out.
Never before had I encountered a salesman with so much passion--a genuine
love for your product which made the selection of our X5 irresistible! I
believe it's a characteristic which can't be "faked" and he certainly
communicated his true passion to us. While BMW has gone the extra mile to
add "attention to detail" to their products, Jamall expertly conveyed each
of these benefits with his own "attention to detail!"
His integrity is beyond reproach! With 30 years of service in the World's
Greatest Air Force, integrity is at the very top of my list of necessary
attributes when dealing with people. Throughout the course of the initial
greeting, test drive, the "numbers" and the final closing, Jamall continued
to build on a trusting relationship that ended up being a major factor in
our decision to purchase the X5.
His tenacity and commitment were also very evident. Although tenacious, at
no time did we feel "pressured" into purchasing a vehicle that we were not
totally 100% happy with. His commitment is contagious and his obvious
desire to make us happy with the "ultimate driving machine" soon became our
commitment to own the "ultimate driving machine!"
When it came down to the numbers, Jamall and your management staff met and
even exceeded our expectations. We traded-in our 2008 Volvo XC-90
(purchased from Century Volvo and maintained totally by your Century Volvo
staff) and received a what we considered a very fair trade-in price, which
was higher than any other dealership had offered (and we test drove them
All in all, we firmly believe we experienced the "ultimate purchasing
experience" and ended up with the "ultimate driving machine" and had the
privilege of dealing with who we consider the "ultimate BMW salesman!"
Kudos also to your finance manager, David McGhee, as well as your staff in
your parts department. They added to the "ultimate purchasing experience!"
We look forward to furthering this experience with your BMW service
department and look forward to meeting both you and your husband, George, at
some time in the near future.
Please convey our sincere appreciation to Jamall for his wonderful customer
service and thanks for our "ultimate driving machine!"
Bill and Miyon
Dear workshop manager,
Usually I express my thanks for execution of well performances verbally to providing persons, only. Therefore, that is the first time I am writing an acknowledgement for excellent workshop service. On Monday before last Monday, I went in your workshop asking to schedule the first car service. Your employee David act very professional and an appointment was made according to my request. At that time, I was a bit of apprehensive regarding practicability of the service, due to the fact requesting service for a Diesel car built in accordance with European specification. David answered all my questions to my complete satisfaction. Then the service was performed in a timely and professional manner. While I was waiting during service at your public areas, the service performer Chris came by and explained some specials happened to my car in an excellent manner. I'm now convinced that your workshop runs by with well trained and high experienced personnel. I highly value the professional performance of your team, especially Chris and David's brilliant performance. I am continuing to share my experience with my friends and colleagues.
What I hadn't realized was how important the Dealership would become in accommodating my hectic schedule. Everything from doing the best to get me in at the last minute to balance a tire or ordering and using a specific motor oil I wanted used in my Jaguar. It seemed nothing was too difficult or inconvenient for them. Century Jaguar has always gone far beyond the call. Though my Jag has only needed maintenance, the Dealership keeps in regular contact with me. Jimmy, Claudia, Randy, Lori, Don and Miguel have demonstrated by their actions that they are about far more than just selling and maintaining one of the top automobile Marques in the world, they are about developing and maintaining a honest team relationship with their owners. Thanks to these people my dream is alive and well.
I just want to voice how continually and repeatedly impressed I am with your Land Rover maintenance team! From the front office customer contact representative (Don) to the behind the scenes mechanics actually doing the work I have always seen nothing but pure professionalism and the highest quality of work done, but you could lower the prices a bit :) just a little humor.
Thanks so much for a great staff, and I look forward to the next time in come in for service on my LR3 Todd Jurhs
I want to thank you very much for everything you have done in getting a solution for the seat heater in my wife's X3. I had a boss once who told us that while customer satisfaction is good and what most service providers attempt to achieve, she wanted us to shoot for customer delight. As I stated in the last written correspondence, service has never been an issue with Century. Again, your staff is way beyond competent, and always friendly, courteous and professional. I have to say that it's very good to see that the level of professionalism, commitment, and courtesy at Century BMW (and I'm sure with the rest of the Century group) starts at the top.
I can truly say that I have never received better care and service from any company, not just automotive dealers, than I have from you and your staff. I know I am repeating myself, but thank you again for your commitment to your customers. You have an excellent product and the way your business is run makes it even better.
This past week I was toying with the idea of purchasing a new 750LI. I
decided to keep my current 745LI as my car is in excellent shape and has
been well maintained by Century BMW. Al Smith suggested that I drive the
new 5 series, which I did. It was a fabulous car but again I still was
partial to my 745LI. Here is where the dilemma started. I had promised my
16-year-old daughter that she could have my car when I bought a new one.
Knowing that I did not wish, at that time, to purchase another vehicle for
myself, I turned my attention to buying my daughter a car. Al Smith never
once lost sight of my goal of buying my daughter a BMW. Al continued
tirelessly worked with me, where we looked at numerous different vehicle
options. Al kept crunching the numbers and helped me look at most of the
cars on the lot. With the help of Al, we were able to come to the perfect
car for her. She was so excited and proud. Al and the whole Century BMW
staff made this a great experience.
This included David McGhee, who worked over several hours finding the best
rate and financing options. Dave actually called me back the next day and
told me he had found me a lower rate. Dave kept working on my account even
after the sale, saving me an additional $50 dollars a month.
In addition, when it comes to service, Rick Waugh is the best. He is the
nicest, friendliest and most knowledgeable service representative I have
ever dealt with. If Rick tells me my car needs some sort of maintenance, I
do not feel the need to remotely question him. Rick can tell you what your
BMW needs, the price it will cost to repair or apply preventative
maintenance and it is almost always on the penny of what he quotes you and
he has it ready when he says it will be.
This is my fourth BMW and I will only buy from Century.
I would really like to thank you and your staff for the excellent service provided to me during my purchase. My experience with Century has been an excellent one from start to finish. I could not be happier with my new to me, 2013 Range Rover Sport. From the condition of the vehicle, to the negotiations, to having the vehicle delivered to my front door, your staff excelled in areas that others only dream about! As a critic and a veteran of this industry, I can tell you without hesitation--"Great Job"! Please feel free to share my letter with future and past clients and most importantly the ownership of your company. I am that happy! Merry Christmas to you and your family both at home and at work!
Sent from my iPhone
I am writing to tell you how much we appreciate your service adviser Rick Waugh. He is a major reason we are still with BMW. We actually at one point purchased a Mercedes because at the time we needed a large SUV but soon sold it and came back to Century and BMW because of the relative quality of your service department and Rick in particular.
He is always responsive, attentive and concerned. He goes out of his way to accommodate us and insure we have loaners. He keeps us informed and we have the sense that he is on top of our issues. Recently, for example, he worked very hard to get us a new wheel overnight for our 750 li rather than let us risk driving with a cracked one. He has never tried to belittle our issues or imply they were our fault or imagination. He is a competent and knowledgeable technical person as well. He has kept our small problems unimportant and our overall experience positive. Rick is also just a nice guy and it is always a pleasure to deal with him.
Before retiring, I was VP of Sales of a division of a twelve billion dollar computer company. I know how important service is to sales. It is Rick who has insured that we keep on buying BMW.
Chuck and Dianne Gibb
I wanted to thank you for the great job you guys did on my car (535i, aka "T-Bone")!
I am amazed you guys put Humpty Dumpty back together again- wasn't crazy about the wait but after getting in the car and driving it, am glad that I left the car in Huntsville to get fixed. It drove beautifully and the doors/seals were perfect.
There is some slight pulling left but it could have been slanted road I drove on- will let you know if any issues arise but I wanted to tell you and your team that your work is excellent!
Keep up the great work and please thank your driver for his time and effort bringing the car to Memphis.
Sent from my iPhone